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Need a hand?

Help with the shop, your account, or this website. Something broken or confusing? Report it below; every report is read.

Report a problem or send the shop a note

Paste, drop onto this form, or choose up to 3 PNG, JPEG or WebP pictures, 8 MB each. Pictures are private to shop administrators and kept with the report until it is deleted. Camera metadata is removed.

Private to the shop. To help fix it, the report includes this page, the site's version, your screen size and the last few pages and buttons you used here. Never anything you typed elsewhere. For urgent help, text the shop below.

Printing

How do I connect OrcaSlicer?

Open 3D Print on a Windows or Mac computer for the setup download. Linux uses the manual print-host instructions. You can also upload a sliced .3mf file from your phone without joining the shop network.

Where is my print?

Check Your prints on the 3D Print page before sending it again. The Equipment page shows printer and hub status. A queued job waits for a matching printer with a cleared plate.

I lost my access code

Run the setup download again on your computer to replace its code. For manual setup, revoke the old print token and create a new one on the 3D Print page.

Door access

How do I open the door?

Install UniFi Endpoint and accept the invite UniFi emails you. At the door, tap Unlock in the app or hold your phone to the reader; add a face photo (at the shop, on the shop Wi-Fi, open UniFi Endpoint: profile → Door Access → Face Photo) and you can just walk up. Your Door page shows your access and any limits on hours.

I didn't get my invite

Check spam or junk for an email from UniFi. Your Door page lets you resend it (once every 10 minutes). If access is paused, that page explains why.

Membership & billing

Was I charged?

Check Your orders for store purchases and Billing for print charges and invoices. If a payment result is unclear, check those records before trying again, or text the shop.

How do I change my plan or card?

Membership shows your current plan, available plans, and payment method. Plan prices and equipment add-ons are listed separately; check Laser for laser access and rates.

Still stuck? Text the shop: (972) 742-2303, or reply to your welcome email.